Common Problems

Q: Penis pivots on its base
Likely Cause: Constriction of blood flow to the penis
Remedy: If manageable, apply the system after you have a partial erection

Q: Penis feels cold (to you or your partner)
Likely Cause: Constriction of blood flow to the penis; sealing gel
Remedy: Wash off sealing gel or warm sealing gel before use

Q: Redness, irritation or bruising
Likely Cause: Too rapid pumping; over pumping
Remedy: Slower pumping; fewer pumps
Consult your doctor if this problem continues past the first few practice sessions

Q: Discomfort or pain during ejaculation
Likely Cause: Long periods without sex; infection or swelling of the prostate gland
Remedy: Continue to use System
Problem usually stops as you continue to use the system; if pain or discomfort continues, see your doctor

Q: Discomfort or pain during intercourse
Likely Cause: Poor lubrication; pressure on a sensitive area
Remedy: More lubrication; position changes

Q: Discomfort or pain from support ring
Likely Cause: Support ring too small; anxiety
Remedy: Use larger support ring; continue to use the system
Problem usually stops as you continue to use the system

Q: Discomfort or pain during pumping
Likely Cause: Too rapid pumping; pulling of scrotum tissue.
Remedy: Slower pumping; continue to use the system.
Problem usually stops as you become better at using the system

Q: Pulling of the skin of the scrotum
Likely Cause: Sealing gel on scrotum; improper pumping technique; inexperience with system.
Remedy: Remove sealing gel from scrotum; use the modified pumping technique (call our support line); continue with practice sessions; angle cylinder downward during pumping.
Problem may disappear as you become better at using the system

Q: Delayed loss of erection (after 5-10 minutes)
Likely Cause: Poor tension from rings.
Remedy: Use smaller or combination of support rings; use the two step application method (call our support line for information).

Q: Rapid loss of erection (in less than 5 minutes)
Likely Cause: Vacuum lost because of air leak, poor seal, not enough sealing gel, or too much pubic hair, too large support ring.
Remedy: Same as for “No erection”. Use smaller or double support rings; remove support ring carefully.
Requires that you experiment with varying sizes of support rings; see your doctor if you need help or support to continue.